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Trust by 30,000+ Pet Parents
From a simple photo to a forever memory. Hand-drawn by real artists.
Why Choose Bondel?
Frequently Asked Questions
How long does it take to receive my lightbox?
You'll receive your design proof within 2-4 business days. After approval, production takes 2-3 business days, and free shipping takes 3-5 business days. Total time from order to delivery is typically 7-12 business days.
What kind of photo should I upload?
For the best results, upload a clear, well-lit photo where your pet's full face is visible. Front-facing photos with good detail on their eyes and features work best. Avoid blurry, dark, or heavily filtered photos.
Can I request changes to my design?
Absolutely! We offer unlimited free revisions. After you receive your proof, you can request as many changes as needed until you're completely satisfied with the portrait.
What material is the lightbox made of?
Our fantasy & nature lightboxes feature a premium acrylic panel with LED edge-lighting, housed in a sleek frame. The LED lights are energy-efficient and provide a warm, even glow. Powered via USB cable (included).
Can I choose the size of the lightbox?
Yes! We offer multiple size options to fit any space. You can select your preferred size from the variant options on the product page.
I still have questions that are not answered here.
No worries! You can reach us anytime at hello@bondel.co or use the live chat on our website. Our team is happy to help with any questions about your order.