Bondel Studio: artist refinement and refunds

These Studio conditions apply to Bondel Studio portraits. Product-specific Hand Drawn guarantees remain separate and are not replaced by the Studio conditions.

Orders without an Artist Refinement Request

If you submit a Studio order without an Artist Refinement Request, we produce the version you select. These orders are not eligible for a refund for dissatisfaction or a change of mind. Artist revisions and a separate artwork approval exchange are not automatically included.

Orders submitted with an Artist Refinement Request

To qualify for the Studio refinement refund guarantee, you must include an Artist Refinement Request with your original order. An artist note submitted with the order requesting a change to the artwork counts as that request. A request added only after an order was submitted without one does not create eligibility for this guarantee.

We refine the artwork before printing and send the revised artwork for your review. You may request a refund under this guarantee until you approve the revised artwork. Once you approve it, this guarantee ends. To request a refund before approval, email hello@bondel.co with your order number.

Canvas replacements are separate from refunds

If your Studio canvas arrives damaged or defective, contact us within 30 days of delivery with your order number and photos of the problem. We will arrange a free replacement.

The Studio product page also offers a 30-day satisfaction replacement guarantee: if you are not happy with the delivered canvas, contact us within 30 days and we will redo it free of charge. This is a replacement promise, not a post-delivery refund guarantee, and there is no replacement shipping charge under this Studio promise.

Canvas size, composition and delivery issues

Check the selected size, orientation and composition before ordering. Different canvas shapes can require a different crop or layout. If you have concerns about the delivered dimensions, missing artwork details, or an order that has not arrived, email us with the order number and relevant photos or information so we can investigate. A format adjustment does not remove rights or remedies that cannot legally be excluded.

Nothing in these conditions limits mandatory consumer rights or remedies. For existing orders, we will honor applicable promises made when the order was placed; this update does not retroactively remove them.

See how Studio artist refinement works and our shipping policy.

Other Bondel products

The Studio-specific refund restrictions above do not cancel a refund guarantee expressly offered on a Hand Drawn product page. The product-specific guarantee presented when you ordered applies.

We strive to ensure you're completely satisfied with your custom pet canvas. If the product arrives damaged or defective, we will replace it free of charge. We also offer unlimited previews and revisions before shipping. If, after receiving your canvas, you're not satisfied, you can request a replacement within 30 days, and we’ll create a new portrait from scratch. You’ll only need to cover the shipping costs for the new canvas. Our goal is 100% customer satisfaction, so feel free to contact us with any concerns.